Essential Considerations Before Selecting Your Next Service Desk Solution


“Pressure, pushing down on me, pressing down on you, no man ask for” – the opening lyrics of the Queen song “Under Pressure” could be the Service Desk Manager’s anthem. Even when times are good, it’s challenging enough to improve service quality, increase customer satisfaction, and demonstrate IT value. But it’s much more difficult when IT budgets, staffing and overall resources are “under pressure”.