Harnessing the Power of Peer-To-Peer Support
Service teams today are increasingly expected to do ‘more with less’: provide the same level of service, or better, at a lower cost. This means, of course, that they must become more efficient. There are various ways to achieve this, including automating repetitive tasks, eliminating problems leading to recurrent issues, and by adopting a ‘shift left’ strategy. This guide takes a look at the latter, and examines how far organisations can shift left to achieve even greater efficiencies by embracing new technologies and the collaborative outlook of the modern end-user.