Knowledge is Power: Why Self-Service is Trending in Customer Service
We’re all customers at the end of the day. We all want to be able to take charge of our affairs in a seamless way, be treated as partners in this great era of big data, and appreciated for being loyal customers in today’s dynamic market.
According to IDC: “By 2018, 80% of B2C Companies Will Have Created Immersive, Authentic Omni-Experiences for Customers, Partners, and Employees; 60% of B2BCentric Companies Will Have Done the Same.”
Get this guide to learn about the right solution for you.