Gear Up For Modern Service Delivery


A new report from leading analyst firm Forrester Research offers practical advice on how to increase the speed and quality of product releases. Automation tools are the key, of course, but how do you know when to bring in new tools and when to repurpose existing ones?

This report outlines the tools and technologies used by Infrastructure and Operations professionals working on modern service delivery. It highlights the most commonly used tools and describes how to link them to most effectively create flow across the entire lifecycle.

The report also suggests which service delivery phases to use versioning tools (SPOILER ALERT: All of them) and who should be involved in evaluating them (both Dev and Ops).