Vendors: BMC

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Avoid Sticker Shock How to Determine the True Costs of Clouds

It’s clear that enterprises need a framework for sorting through the complexities of cloud pricing models, which make it difficult to perform accurate comparisons of initial costs and to forecast spending over time. Fortunately, best practices and new tools for analyzing and monitoring IT cloud costs over time are helping IT and financial planners evaluate cloud and on-premise options to find the right balance of cost and performance.

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Five Best Practices for APM in the Digital Economy

Applications and digital services are the cornerstone of digital transformation, enabling organizations to empower business users and interact with customers in powerful new ways that drive growth and competitive advantage. Ensuring optimal performance for these applications is crucial—but today’s complex application landscape makes it increasingly difficult to do so. IT must manage performance across a diverse combination of packaged, web-based, and microservices-based apps even as DevOps radically accelerates the rate of production changes. Traditional approaches to application performance management (APM) fail to provide the comprehensive visibility IT and business stakeholders need into the state of each app’s ecosystem and its impact on customer experience.

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IDC MaturityScape: Multicloud Management 1.0

IDC's research indicates that over 90% of enterprise-scale organizations plan to make use of multiple clouds in the next several years. These organizations are focused on matching the needs of specific workloads to the cost, performance, and security profiles offered by a range of cloud options including public cloud services, hosted private clouds, community clouds, and on-premises private clouds. Each workload will have different dependencies and requirements.

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DELIVERING VALUE TO TODAY’S DIGITAL ENTERPRISE

The IT Service Management function has entered a new era. Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, it now serves as the vehicle that will deliver value in today’s emerging digital enterprise.

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Empowering the Workforce

This white paper discusses four key elements for modernizing service management through engaging user experiences, including: • Full mobility – With more mobile devices than people on the planet and increasingly mobile workforces, it’s essential to equip the workforce with the full power of the service desk on every device. • Consumerized self-service – Business users demand an intuitive, engaging self-service experience that improves the way they work. • Embedded social – Social collaboration and crowdsourcing capabilities must be embedded within standard workflows to maximize adoption and harness the power of the crowd. • People centric – The user experience should be focused on empowering people, keeping process enforcement behind the scenes.

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The Key to Real-time Visibility Across IT: Start-anywhere Application Mapping

BMC Discovery makes it easy to quickly gain complete, real-time visibility into dynamic data center environments. By understanding exactly how applications and their underlying infrastructure deliver critical business services, IT organizations are able to drive growth, efficiency, and agility.

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4 Common IT Challenges (and How to Overcome Them)

Follow this guide to learn about challenges in today’s technology-driven marketplace, and how to find solutions with cloud-based Remedyforce for ITSM. Then, hear how three Remedyforce customers specifically benefited from ITSM.

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Modernize Change Management While Minimizing Business Risk

Technology is changing the world around us faster, and with greater impact, than ever before. The consumerization of enterprise IT continues to challenge working practices, while the proliferation of devices and endpoints is forcing us to build Internet of Things strategies for our enterprises. The explosion of virtualization and cloud technology is also introducing revolutionary, new ways to consume services. Managing a complex infrastructure is difficult; effectively managing continual change across a complex infrastructure can make or break an enterprise.

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