Business Processes: Customer Relationship Management (CRM)

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Knowledge is Power: Why Self-Service is Trending in Customer Service

Get this guide to learn about the right solution for you.

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4 Trends to Watch Out For on the CRM Horizon

What trends are on the horizon for customer service excellence, and what does this mean for you and your team?

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Building a Customer Experience Strategy

Customers will not be won on the price page or by product features, but rather on the entirety of your customer’s experience.

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Make CRM stick: Eight ways to increase CRM adoption in your organization

Why spend money on robust sales, marketing and support tools if they’re never used?

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Your complete CRM Handbook: Everything you need to know to get started with CRM

A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business.

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Why the sales team of the future is mobile

Here’s a sneak-peek at how to get real work done on the road with today’s mobile sales tools: Run your business from your phone; Take meaningful actions on mobile: log calls, land leads, close deals; Stay on top of fast-moving deals with updates and dashboards

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10 Advantages of a Mobile Marketing Team

In today’s technology-driven business environment, successful marketers are the ones who are more connected, more responsive, and more agile than the rest.

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Take the lead: Seven tips to sales success

Sales people may dread it, but picking up the phone is not only one of the best ways to connect with customers, it’s one of the best prospecting tools you can have in your arsenal.

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Close the sales-performance gap

In the 5 Steps to Better Sales Performance eBook, SFDC reveal the proven methods the best sales managers rely on to close the sales performance gap between average performers and all-stars.

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Five Secrets to building your sales pipeline and keep it growing

The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top.

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