Business Processes: Field Management

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Intelligent and automated scheduling for the mobile workforce

The true measure of superb service is how efficiently and effectively organizations are able to adapt to the changing dynamics inherent in their daily grind.

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Real-time information, when and where you need it.

Rethinking how to best deliver service is a constant challenge for service businesses of all sizes.

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5 Things that field workers hate and how to fix them

We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience – and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience.

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Magic Quadrant for Field Service Management

Customer satisfaction has risen to be a primary objective for field service, but the market has yet to fully embrace the four factors in the Nexus of Forces (social, mobile, cloud and information), which could enable the desired intimacy with the customer.

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Mobile Workforce Optimization – a guide for the CFO

The border between the traditional telecommunications market and the once separate arena of pay TV has never been more porous. With the arrival of IPTV, telecoms operators have become serious players in the home entertainment market and are now competing directly with satellite and cable TV providers. While there are opportunities for telecoms players to tap into a still growing market, there are major challenges in terms of delivering excellent service while also containing costs. Workforce optimization provides a means to square that circle.

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Mobile Workforce Management: 7 Key Benefits for Growing Companies

A brief look at current trends and the real business benefits behind adopting a software solution for the automation and management of the mobile workforce.

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